FAQ

You have three easy options: book directly on our website at www.airparkpro.co.uk, call our 24/7 team on 020 8176 2777, or send us a message on WhatsApp at +44 7424485242.

We understand that flight delays happen. We monitor flight arrivals to the best of our ability, but please inform us as soon as you are aware of any significant delay. If your delay causes your parking to extend beyond your pre-booked period, additional days will be charged at our standard daily rate for your chosen service.

Once a refund has been approved in accordance with our cancellation policy, we will process it from our end immediately. Please allow 5-10 business days for the funds to appear back in your account, as processing times can vary depending on your bank or card issuer.

Tipping is entirely at your discretion and is not required, but it is always appreciated by our drivers for exceptional service. If you are happy with the service provided, a tip of £2-£5 is a common and kind gesture.

We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, and cryptocurrency. Please note that crypto payments are non-refundable once confirmed on the blockchain.

Please check your spam or junk folder first. If you still can’t find it within an hour of booking, contact our 24/7 customer support team with your booking details, and we will resend it immediately.

For most services (excluding Economy), you can get a full refund if you cancel more than 24 hours before your service starts. Amendments require at least 7 hours’ notice. Please be aware that our Economy Parking bookings are non-amendable and non-cancellable to maintain their low price point.

Yes, for most services (excluding Economy), you can amend your booking. We require at least 7 hours’ notice for any changes. Last-minute amendments cannot be guaranteed, so please contact us as soon as possible.

This is our budget-friendly meet and greet service. While there’s a possibility of slight delays during peak times, it offers fantastic value. We cover the Short Stay car park ticket charges, but customers are responsible for the airport’s ULEZ and Terminal Drop-Off Zone charges.

This is our core Meet & Greet service, offering the perfect balance of convenience and value. It includes guaranteed timely vehicle pick-up and drop-off, and we cover the Short Stay car park ticket charges. Customers are responsible for the airport’s ULEZ and Terminal Drop-Off Zone charges.

This is our all-inclusive, top-tier service. It includes all the benefits of Premium Parking, plus we cover the Heathrow Terminal Drop-Off Zone charge. It also comes with perks like a complimentary car wash, EV charging, and for eligible long-stay bookings, we even cover the ULEZ charge.

This is our best value option. You drive to our secure, off-airport yard (located outside the ULEZ zone) and park your car. You then take our quick and complimentary shuttle bus directly to your terminal.

It’s simple. You must call us twice:

1. 20 minutes before you arrive at your designated terminal meeting point.

2. Upon your return, call us again after you have collected your luggage. This ensures our drivers are ready for a prompt and timely handover.

Yes, for all our Meet & Greet and Park and Ride services, you will need to hand over your keys to our insured staff so we can park your vehicle in our secure compound.

This is for your security and ours. Taking photos of your vehicle’s condition at drop-off creates a transparent and shared record. In the rare event of a query about damage, these photos serve as crucial evidence for a fair resolution.

Your security is our priority. All our APP Associate Staff wear branded uniforms or high-visibility clothing. If you are ever unsure, do not hand over your keys. Call our 24/7 support line immediately to verify the driver’s identity.

No. We believe in transparent pricing. Your booking quote will clearly show the cost of your chosen service. Any additional charges, like the airport’s ULEZ or Drop-Off Zone fees (which are your responsibility on certain packages), are airport-levied and not hidden fees from us.

For most bookings, yes. The ULEZ charge is the customer’s responsibility. The only exception is for Business Class bookings over 10 days with an eligible vehicle, where APP covers the charge. Our Park and Ride yard is conveniently located outside the ULEZ zone.

This is a separate airport toll for entering the drop-off forecourts. This fee is payable by the customer for our Economy and Premium services and is only covered by us for Business Class bookings.

Yes. We take security very seriously. All vehicles are stored in our secure compounds which feature CCTV surveillance, security fencing, and 24/7 staff patrols. Where specified, certain yards are also Park Mark® accredited for safer parking.

Your vehicle must be roadworthy, have a valid MOT, be legally insured, and have sufficient fuel. For electric vehicles, a minimum of 50 miles of charge is required at drop-off.

In the unlikely event of damage, you must report it to us immediately. Please use the photographs you took at drop-off as supporting evidence. Our liability is limited as per our Terms and Conditions, which exclude pre-existing issues, tyre/window damage, and mechanical faults.

Yes! We offer one complimentary charge (Type 2/CCS) per EV booking. This service is a standard perk of Business Class and available with other services.

Yes, your first charge is complimentary with an EV booking, subject to availability. If you require additional charging beyond this, fees will apply.

Please ensure your vehicle has at least 50 miles of charge when you drop it off with us. This allows us to move it safely to and from the charging points and our parking compounds.

Yes! With the APP Reward Points Program, you earn points with every booking. These points can be redeemed against future services, are non-transferable, and do not expire.

Vehicles over 5.5m long or 2.5m wide may incur extra fees or may be declined. If you have a large vehicle, please confirm its eligibility with us at the time of booking to avoid any issues.

We’re sorry to hear you’re not satisfied. Please report any complaints within 7 days by emailing our support team at support@airparkpro.co.uk. We aim to resolve all issues within 14 business days.