Terms and Conditions for Air Park Pro (APP)

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Terms and Conditions for Air Park Pro (APP)

Terms and Conditions for Air Park Pro (APP)

Date of Document: 16 April 2026

Introduction

Welcome to Air Park Pro Limited (“APP,” “we,” “us,” “our”). These Terms and Conditions (“T&C”) govern your use of our booking services and form a legally binding agreement. By making a booking with us, you confirm that you have read, understood, and agree to be bound by these T&C. Important Notice: By accepting these T&C, you also acknowledge and agree to be bound by the terms and conditions of the designated Service Provider who will be fulfilling your parking service. A copy of the Service Provider’s full terms and conditions is available upon request or on their respective website.

Our Role as an Agent

Air Park Pro acts as a booking agent for third-party airport parking service providers (“Service Providers”). Your contract for the provision of the parking service itself is with the designated Service Providers. We are responsible for processing your booking and payments. To ensure a safe, secure, and seamless service for our customers, we operate an “APP Certified” program. This means we have verified and vetted every Service Provider in our network to ensure they meet our high standards for security and professionalism.

Definitions

  • Company/APP: Air Park Pro Limited (registered in England, company number 14760402).
  • Customer: The individual(s) making a booking or using the services.
  • Service Provider: The operator of the car park or provider of the valet service for which APP acts as a booking agent.
  • Booking: A confirmed reservation for a service made through APP.
  • Vehicle: The vehicle details provided by the Customer at the time of booking.

1. Services Offered APP offers booking services for the following service tiers provided by our APP Certified partners:

1.1 Park and Ride A service where the Customer drives their Vehicle to the Service Provider’s secure yard, located approximately 15–20 minutes from the airport terminals, and is transported to the airport via a dedicated minivan. Shuttle services are subject to traffic conditions. During peak hours, potential delays can occur. Customers are advised to allow ample time for their transfer.

1.2 Meet & Greet Services (Economy, Premium, Business Class) A service where a driver meets the Customer at the airport terminal to collect the Vehicle.

  • Economy: Value service; slight operational delays may occur.
  • Premium: Priority service with a guarantee of timely vehicle pick-up.
  • Business Class: All-inclusive service including EV charge and exterior car wash.

1.3 Terminal Access, Drop-Off Charges & Barrier Fees

  • Heathrow Airport (All Tiers): Standard entry and exit barrier fees (including the £7 Drop-Off Charge) are included in the price for ALL service tiers (Economy, Premium, and Business Class) for up to 15 minutes. Customers must enter the designated “Short Stay Car Park” and NOT use the “Drop-Off Zones” lanes unless explicitly instructed.
  • Luton Airport & Red Routes: Luton Airport approach roads are strictly monitored “Red Routes.” Stopping on a Red Route incurs an instant £95 fine. Customers must only meet drivers in the designated approved zones. If a Customer stops on a Red Route, or forces/instructs a driver to do so, the Customer assumes 100% liability for the resulting fine.
  • Luton Barrier Fees by Tier:
    • Economy Meet & Greet (Luton): Exit and entry barrier fees at the airport are not included and must be paid by the Customer upon exiting the drop-off/collection zones.
    • Premium & Business Class (Luton): Standard barrier fees and drop-off charges are included for up to 15 minutes.
  • Excess Delays (All Airports): If the duration in the drop-off/collection zone exceeds 15 minutes due to Customer delays (e.g., failing to call 20-30 minutes prior as instructed), the Customer is strictly liable for paying any excess barrier or overstay charges.

2. Booking and Payment

  • Accuracy: The Customer is responsible for ensuring all booking details (dates, times, terminal, vehicle reg) are accurate. APP is not liable for issues arising from incorrect details.
  • Payment: Payment is due at the time of booking.
  • Cash Payments: For “Pay with Cash” bookings, a non-refundable deposit of £15.00 is required online. The remaining balance must be paid in cash to the driver upon vehicle handover.

3. Customer Responsibilities (Strict Adherence Required)

3.1 Arrival & Departure Procedure

  • Pre-Arrival Call: You must call the Service Provider’s driver number (provided in your confirmation) approximately 20-30 minutes before arriving at the terminal (or compound for Park & Ride).
  • Return Call: Upon return, you must call the driver team twice: (1) Immediately after your flight lands, and (2) After you have collected all your luggage.
  • Failure to Call: Failure to follow these call procedures may result in significant delays or additional parking fees, for which APP and the Service Provider are not liable.

3.2 Vehicle Condition & ULEZ Charges

  • Roadworthiness: Your Vehicle must be roadworthy, hold a valid MOT, and have valid Road Tax. The Service Provider reserves the right to refuse service for unsafe or illegal vehicles.
  • ULEZ Liability (All Service Tiers): All Heathrow terminals are located inside the Ultra Low Emission Zone (ULEZ). If your vehicle is non-compliant, you (the Customer) are strictly and solely liable for paying the £12.50 ULEZ charge for both the day of drop-off AND the day of collection. This applies to ALL bookings, including Park & Ride, Economy, Premium, and Business Class. APP and the Service Provider accept no liability for any Penalty Charge Notices (PCNs) issued for unpaid ULEZ fees.

3.3 Vehicle Contents & Valuables

  • Remove Items: You must remove all personal belongings, travel documentation, cash, electronics, and valuables from the Vehicle.
  • No Liability: Neither APP nor the Service Provider accepts any responsibility for personal items left in the vehicle. The acceptance of the vehicle does not constitute a bailment of contents.

4. Cancellations, Amendments, and Overstays

4.1 Cancellation Policy:

  • Flexible/Premium: Full refund (minus £15 admin/deposit fee) if cancelled at least 24 hours before the drop-off time.
  • Economy/Saver: Strictly non-refundable and non-amendable.
  • Less than 24 Hours: No refunds will be issued for cancellations made within 24 hours of the drop-off time.

4.2 Overstays & Flight Delays:

Parking is booked per calendar day. If your return flight is delayed and your vehicle collection pushes past midnight (00:00) into a new calendar day beyond your original booking, a daily overstay charge of £25.00 per day will be automatically applied by the Service Provider. This must be paid prior to or upon collection of the vehicle, regardless of whether the delay was the fault of the airline.

5. Vehicle Movement & Storage

  • Movement: By booking, you consent for the Service Provider to move your Vehicle as necessary for operational management or safety. This includes moving it between secure compounds.
  • Mileage: Vehicles may accumulate typically up to 20 miles for the transfer to/from the secure compound.
  • EV Charging: For Business Class or EV-addon bookings, you consent to your vehicle being driven to a charging point.
  • EV Charging Liability Disclaimer: For Business Class or EV-addon bookings, we guarantee to place your vehicle on charge. However, APP and the Service Provider are strictly not liable for failure to reach 100% charge due to circumstances beyond our control. This includes, but is not limited to: third-party charging network outages, local power grid failures, faulty vehicle batteries, software compatibility issues, or the Customer failing to leave the correct charging adapter/cable in the vehicle.

6. Liability, Damage Claims & Force Majeure

  • APP Liability: APP’s liability as a booking agent is strictly limited to the cost of the booking fee paid. The Service Provider is responsible for the Vehicle while in their care.
  • Damage Claims & Pre-Inspection: Before handing your keys to the driver (whether at the departure terminal or the Park & Ride compound), the Customer is required to take clear, timestamped photographs of all four sides of the Vehicle. Any claims for vehicle damage must be reported to the driver upon collection of the vehicle, before the vehicle leaves the airport or compound premises. A written report must be signed by the driver. No damage claims will be entertained or investigated by the Service Provider without the provision of the Customer’s timestamped pre-handover photographs proving the condition of the vehicle at drop-off. Claims made after the vehicle has left the premises will be instantly dismissed.
  • Force Majeure: Neither APP nor the Service Provider is liable for delays in returning a Vehicle or service failures caused by circumstances beyond their control, such as severe traffic, severe weather, road/tunnel closures, airport security lockdowns, or strikes.

7. Customer Conduct

All service queries, complaints, or issues must be directed to the APP customer service team or the Service Provider’s office number. Harassing or abusive behaviour towards drivers or staff will not be tolerated and may result in the immediate cancellation of service without refund.

8. Complaints

Any complaints should be directed to APP in the first instance. You can contact our 24/7 support team via email at support@airparkpro.co.uk, by phone at 020 8176 2777, or on WhatsApp at +44 7424485242. We aim to investigate and resolve all disputes within a 7-day period.

9. Data Protection & Privacy

By making a booking, you consent to the processing of your personal data necessary to fulfil your reservation, in accordance with the UK General Data Protection Regulation (UK GDPR). For security, damage limitation, and crime prevention, our Park Mark-awarded compounds operate 24/7 CCTV, and our drivers may capture photographs of your vehicle’s condition and odometer reading at handover.

10. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of this agreement.

11. Contract Validity

If any part of these Terms and Conditions is ever found to be legally invalid by a court, don’t worry the rest of the document will still apply and remain in full effect.

12. Changes to These Terms

As our business grows, we may occasionally update these Terms and Conditions. However, to be completely fair to you, the rules that apply to your trip will always be the ones that were published on this page on the exact day you made your booking.