Got Questions? We've Got Answers.
Have a question about our Meet & Greet, Park and Ride, or Business Class services? You're in the right place. Our FAQ provides clear, straightforward answers to help you book with confidence and travel with peace of mind.
Air Park Pro Ltd is a UK airport parking booking agent for Heathrow and Luton. Company number 14760402. We are not the on-site operator: you book with us, and a service provider meets you and parks your car. At Heathrow we offer Park & Ride, Economy, Premium and Business Class Meet & Greet. At Luton we offer Economy and Premium Meet & Greet. Our Heathrow service providers are IAPA certified. You get insured drivers and timestamped condition and odometer photos. Prices vary by date, so check live rates.
You have three easy options: book directly on our website at www.airparkpro.co.uk, call our 24/7 team on 020 8176 2777, or send us a message on WhatsApp at +44 7424485242.
We understand that flight delays happen. We monitor flight arrivals to the best of our ability, but please inform us as soon as you are aware of any significant delay. If your collection moves past midnight into a new calendar day beyond your booking, the service provider may charge an overstay fee (currently £25 per day, under the provider’s terms), payable before or on collection.
Once a refund has been approved in accordance with our cancellation policy, we will process it from our end immediately. Please allow 5-10 business days for the funds to appear back in your account, as processing times can vary depending on your bank or card issuer.
Tipping is entirely at your discretion and is not required, but it is always appreciated by our drivers for exceptional service. If you are happy with the service provided, a tip of £2-£5 is a common and kind gesture.
We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, and cryptocurrency. Please note that crypto payments are non-refundable once confirmed on the blockchain.
Please check your spam or junk folder first. If you still can’t find it within an hour of booking, contact our 24/7 customer support team with your booking details, and we will resend it immediately.
For most services (excluding Economy), you can get a full refund if you cancel more than 24 hours before your service starts. Amendments require at least 7 hours’ notice. Please be aware that our Economy Parking bookings are non-amendable and non-cancellable to maintain their low price point.
Yes, for most services (excluding Economy), you can amend your booking. We require at least 7 hours’ notice for any changes. We cannot always accept last-minute amendments, so please contact us as soon as possible.
This is our budget-friendly Meet & Greet service. While there’s a possibility of slight delays during peak times, it offers fantastic value. Short Stay car park charges are included. The Drop-Off charge is yours only if you enter the Drop-Off zone by mistake. Customers are responsible for the airport’s ULEZ charges.
This is our core Meet & Greet service, offering the perfect balance of convenience and value. It includes timely vehicle pick-up and drop-off. Short Stay car park charges are included. The Drop-Off charge is yours only if you enter the Drop-Off zone by mistake. Customers are responsible for the airport’s ULEZ charges.
This is our top-tier service. It includes all the benefits of Premium Parking, plus we cover the Heathrow Terminal Drop-Off Zone charge. It also comes with a complimentary car wash and a complimentary EV charge (we aim for a full charge, using our own and commercial chargers). Please note that ULEZ charges are not covered by Air Park Pro and remain the customer’s responsibility if the vehicle is not ULEZ compliant.
This is our best value option. You drive to a secure, off-airport compound outside the ULEZ (a saving only if your vehicle isn’t ULEZ-compliant) and park your car. A complimentary shuttle then takes you to your terminal: about 15 minutes to T5 and about 20 minutes to T2 and T3, subject to traffic. Park & Ride is not available for Terminal 4.
It’s simple. You must call us twice:
20 to 30 minutes before you arrive at your designated terminal meeting point.
Upon your return, call us again after you have collected your luggage. This ensures our drivers are ready for a prompt and timely handover.
Yes, for all our Meet & Greet and Park and Ride services, you will need to hand over your keys to the service provider’s insured driver, who parks your vehicle in a secure compound.
This is for your security and ours. Taking photos of your vehicle’s condition at drop-off creates a transparent and shared record. In the rare event of a query about damage, these photos serve as crucial evidence for a fair resolution.
Your security is our priority. All our APP Associate Staff wear branded uniforms or high-visibility clothing. If you are ever unsure, do not hand over your keys. Call our 24/7 support line immediately to verify the driver’s identity.
We believe in transparent pricing. Your booking quote clearly shows the cost of your chosen service, and Short Stay car park charges are included on every Heathrow service. ULEZ is never covered, so if your vehicle isn’t ULEZ-compliant you pay the £12.50 daily charge yourself. The Drop-Off charge is yours only if you enter the Drop-Off zone by mistake; Business Class covers it.
The customer is responsible on every booking. Air Park Pro does not cover ULEZ charges under any package.
This is a separate airport charge for entering the terminal Drop-Off zones. With Meet & Greet you go to the Short Stay car park, not the Drop-Off zone, so you pay this charge only if you enter the Drop-Off zone by mistake. Business Class covers it.
Yes. We take security very seriously. Vehicles are stored in secure compounds run by APP Certified service providers. The compounds are Park Mark® awarded, with CCTV surveillance and security fencing. Your car is covered by the service provider’s insurance while it is driven and while it is parked in the compound.
Your vehicle must be roadworthy, have a valid MOT, be legally insured, and have sufficient fuel. For electric vehicles, a minimum of 50 miles of charge is required at drop-off.
In the unlikely event of damage, you must report it to us immediately. Please use the photographs you took at drop-off as supporting evidence. Our liability is limited as per our Terms and Conditions, which exclude pre-existing issues, tyre/window damage, and mechanical faults.
Yes, at Heathrow. EV charging (Type 2/CCS) is complimentary with Business Class bookings. On Park and Ride, Economy Meet & Greet, and Premium Meet & Greet, EV charging is available as a paid add-on. We use our own and commercial chargers and aim for a full charge.
EV charging is complimentary only on Business Class bookings. On Park and Ride, Economy Meet & Greet, and Premium Meet & Greet, EV charging is available as a paid add-on. Please book the EV charging add-on so we can prepare a charging bay for your vehicle.
Please ensure your vehicle has at least 50 miles of charge when you drop it off with us. This allows us to move it safely to and from the charging points and our parking compounds.
Our APP Reward Points Program is coming soon. Once live, you will be able to earn points with every booking and redeem them against future services. We will let all customers know as soon as the rewards program launches.