Terms and Conditions for Air Park Pro (APP)

Date of Document: 09 December 2025

Introduction

Welcome to Air Park Pro Limited (“APP,” “we,” “us,” “our”). These Terms and Conditions (“T&C”) govern your use of our booking services and form a legally binding agreement. By making a booking with us, you confirm that you have read, understood, and agree to be bound by these T&C.

Important Notice: By accepting these T&C, you also acknowledge and agree to be bound by the terms and conditions of the designated Service Provider who will be fulfilling your parking service. A copy of the Service Provider’s full terms and conditions is available upon request or on their respective website.

Our Role as an Agent

Air Park Pro acts as a booking agent for third-party airport parking service providers (“Service Providers”). Your contract for the provision of the parking service itself is with the designated Service Providers. We are responsible for processing your booking and payments.

To ensure a safe, secure, and seamless service for our customers, we operate an “APP Certified” program. This means we have verified and vetted every Service Provider in our network to ensure they meet our high standards for security and professionalism.

Definitions

Company/APP: Air Park Pro Limited (registered in England, company number 14760402).
Customer: The individual(s) making a booking or using the services.
Service Provider: The operator of the car park or provider of the valet service for which APP acts as a booking agent.
Booking: A confirmed reservation for a service made through APP.
Vehicle: The vehicle details provided by the Customer at the time of booking.

1. Services Offered

APP offers booking services for the following service tiers provided by our APP Certified partners:

1.1 Park and Ride

A service where the Customer drives their Vehicle to the Service Provider’s secure yard, located approximately 15–20 minutes from the airport terminals, and is transported to the airport via a dedicated minivan. Shuttle services are subject to traffic conditions. During peak hours, potential delays can occur. Customers are advised to allow ample time for their transfer.

1.2 Meet & Greet Services (Economy, Premium, Business Class)

A service where a driver meets the Customer at the airport terminal to collect the Vehicle.
Economy: Value service; slight operational delays may occur.
Premium: Priority service with a guarantee of timely vehicle pick-up.
Business Class: All-inclusive service including EV charge and exterior car wash.

1.3 Terminal Access & Short-Stay Parking Fees

Included Fees: Standard Short-Stay car park ticket costs required for the drop-off and collection process are included for up to 15 minutes (aligned with Service Provider limits).
Customer Liability: The Customer will be solely responsible for paying any additional parking charges if:
- They arrive earlier or later than the booked time without prior notice.
- They fail to call the driver 20-30 minutes before arrival as instructed.
- The duration of the car park stay exceeds 15 minutes due to Customer delays.
Heathrow Drop-Off Charge: Customers must NOT use the “Drop-Off Zones” lanes. You must enter the “Short Stay Car Park”. Any fines incurred for entering the wrong zone are the Customer’s responsibility.

2. Booking and Payment

Accuracy: The Customer is responsible for ensuring all booking details (dates, times, terminal, vehicle reg) are accurate. APP is not liable for issues arising from incorrect details.
Payment: Payment is due at the time of booking.
Cash Payments: For “Pay with Cash” bookings, a non-refundable deposit of £15.00 is required online. The remaining balance must be paid in cash to the driver upon vehicle handover.

3. Customer Responsibilities (Strict Adherence Required)

3.1 Arrival & Departure Procedure

Pre-Arrival Call: You must call the Service Provider’s driver number (provided in your confirmation) approximately 20-30 minutes before arriving at the terminal.
Return Call: Upon return, you must call the driver team twice:
1. Immediately after your flight lands.
2. After you have collected all your luggage.
Failure to Call: Failure to follow these call procedures may result in significant delays or additional parking fees, for which APP and the Service Provider are not liable.

3.2 Vehicle Condition & Legal Status

Roadworthiness: Your Vehicle must be roadworthy, hold a valid MOT, and have valid Road Tax. The Service Provider reserves the right to refuse service for unsafe or illegal vehicles.
ULEZ Charges (Crucial): If your vehicle does not meet Ultra Low Emission Zone (ULEZ) standards, you (the Customer) are solely responsible for paying the ULEZ charge.
- You must pay for both the day of drop-off AND the day of collection.
- The Service Provider is not liable for any Penalty Charge Notices (PCNs) resulting from unpaid ULEZ fees.

3.3 Vehicle Contents & Valuables

Remove Items: You must remove all personal belongings, travel documentation, cash, electronics, and valuables from the Vehicle.
No Liability: Neither APP nor the Service Provider accepts any responsibility for personal items left in the vehicle. The acceptance of the vehicle does not constitute a bailment of contents.

4. Cancellations, Amendments, and Overstays

4.1 Cancellation Policy:
- Flexible/Premium: Full refund (minus £15 admin/deposit fee) if cancelled at least 24 hours before the drop-off time.
- Economy/Saver: Strictly non-refundable and non-amendable.
- Less than 24 Hours: No refunds will be issued for cancellations made within 24 hours of the drop-off time.
4.2 Overstays: If your return is delayed beyond your booked date, a daily overstay charge (£25.00 per day) will be applied by the Service Provider, payable upon collection.

5. Vehicle Movement & Storage

Movement: By booking, you consent for the Service Provider to move your Vehicle as necessary for operational management or safety. This includes moving it between secure compounds.
Mileage: Vehicles may accumulate typically up to 20 miles for the transfer to/from the secure compound.
EV Charging: For Business Class or EV-addon bookings, you consent to your vehicle being driven to a charging point.

6. Liability & Complaints

APP Liability: As a booking agent, APP’s liability is limited to the value of the booking fee.
Damage Claims: Any claims for vehicle damage must be reported to the driver upon collection at the terminal.
- You must inspect your vehicle before leaving the airport.
- A written report must be signed by the driver.
- Claims made after the vehicle has left the airport premises will not be considered by the Service Provider.
Force Majeure: We are not liable for delays or failures caused by events beyond our control (e.g., severe weather, road closures, airport security lockdowns, strikes).

7. Liability

APP’s liability as a booking agent is limited to the cost of the booking fee paid. The Service Provider is responsible for the Vehicle while in their care.
Neither APP nor the Service Provider is liable for delays in returning a Vehicle caused by circumstances beyond their control (Force Majeure), such as severe traffic, road/tunnel closures, or airport security incidents.
Any claims for damage must be reported to the driver upon collection of the Vehicle before leaving the airport.

8. Customer Conduct

All service queries, complaints, or issues must be directed to the APP customer service team or the Service Provider’s office number. Harassing or abusive behaviour towards drivers will not be tolerated.

9. Complaints

Any complaints should be directed to APP in the first instance. You can contact our 24/7 support team via email at support@airparkpro.co.uk, by phone at 020 8176 2777, or on WhatsApp at +44 7424485242. We aim to investigate and resolve all disputes within a 7-day period.