Terms and Conditions for Air Park Pro (APP)

Date of Document: 14 October 2025

Introduction

Welcome to Air Park Pro Limited (“APP,” “we,” “us,” “our”). These Terms and Conditions (“T&C”) govern your use of our booking services and form a legally binding agreement. By making a booking with us, you confirm that you have read, understood, and agree to be bound by these T&C.

Our Role as an Agent

Air Park Pro acts as a booking agent for third-party airport parking service providers (“Service Providers”). Your contract for the provision of the parking service itself is with the designated Service Provider. We are responsible for processing your booking and payments.

To ensure a safe, secure, and seamless service for our customers, we operate an “APP Certified” program. This means we have verified and vetted every Service Provider in our network to ensure they meet our high standards for security and professionalism.

These terms comply with the laws of England and are subject to the jurisdiction of the English courts. Your personal data is managed as per our Privacy Policy, accessible at www.airparkpro.co.uk/privacy.

Definitions

Company/APP: Air Park Pro Limited (registered in England, company number 14760402).
Customer: The individual(s) making a booking or using the services.
Service Provider: The operator of the car park or provider of the valet service for which APP acts as a booking agent.
Booking: A confirmed reservation for a service made through APP.
Vehicle: The vehicle details provided by the Customer at the time of booking.

1. Services Offered

APP offers booking services for the following service tiers provided by our APP Certified partners:

1.1 Park and Ride

A service where the Customer drives their Vehicle to the Service Provider’s secure yard, located approximately 15–20 minutes from the airport terminals, and is transported to the airport via a shuttle bus. Shuttle services are subject to traffic conditions. During peak hours, potential delays can occur. Customers are advised to allow ample time for their transfer.

1.2 Economy Meet & Greet

A value-oriented service where a driver meets the Customer at the airport terminal to collect the Vehicle. Slight delays may occur due to operational factors.

1.3 Premium Meet & Greet

A premium service with a guarantee of timely vehicle pick-up and drop-off at the airport terminal.

1.4 Business Class Meet & Greet

Our highest tier of service, including all Premium benefits plus additional perks like a complimentary EV charge, an exterior car wash, and coverage of ULEZ charges on bookings of 15 days or more.

1.5 Terminal Access & Short-Stay Parking Fees

For all Meet & Greet services (Economy, Premium, Business Class): Standard Short-Stay car park ticket costs required for the drop-off and collection process are included for up to 30 minutes.
IMPORTANT: The Customer will be solely responsible for paying any and all additional parking charges if:
- They enter a different car park or drop-off area than the one specified in their booking instructions.
- They arrive at the car park without providing the required 20-minute pre-arrival notice, causing the driver to be delayed.
- The duration of the car park stay exceeds the included 30-minute period due to any other customer error or delay.
Heathrow Drop-Off Forecourt Charge: This separate airport fee is the customer’s responsibility for all services except Business Class, where it is covered by APP.

2. Booking and Payment

Bookings can be made via our website (www.airparkpro.co.uk), Phone (020 8176 2777), or WhatsApp (+44 7424485242).
The Customer is responsible for ensuring all booking details are accurate.
Payment is due at the time of booking. Payment gateway fees are non-refundable.

2.1 Bookings with Cash Payment Option

When selecting the ‘Pay with Cash’ option, your booking confirmation email will include a secure payment link to pay a non-refundable deposit of £15.00. This deposit must be paid to secure your booking. The remaining balance is payable in cash to the Service Provider’s driver upon collection of your vehicle. This deposit system is in place to prevent misuse of the cash booking facility and the deposit is non-refundable in all circumstances, including cancellation.

3. Customer Responsibilities

Pre-Arrival Call: You must call the Service Provider’s designated driver number (provided in your confirmation) approximately 20 minutes before arriving at the terminal. Failure to do so may result in you being liable for extra car park ticket costs as per Section 1.5.
Return Call: You must call the driver team twice upon your return: once immediately after landing, and a second time after collecting all your luggage to ensure a timely handover.
Vehicle Condition: Your Vehicle must be roadworthy, hold a valid MOT, and be properly insured.
Vehicle Contents: You must remove all personal belongings and valuables. The Service Provider is not liable for lost items.
Keys & Immobilisers: You must hand over all necessary keys. If your Vehicle has a non-standard immobiliser (“ghost lock”), you must provide clear operating instructions at handover.

4. Cancellations, Amendments, and Overstays

4.1 Cancellations: Cancellations for non-saver products are subject to notice periods (Full refund for 24+ hours, 50% for 3-24 hours, no refund for less than 3 hours). Gateway fees are non-refundable.
4.2 Economy Bookings: All Economy Meet & Greet bookings are non-cancellable.
4.3 Overstays: If your return is delayed beyond your booked period, you will be liable for an additional charge for each extra day, payable to the Service Provider upon collection.

5. Vehicle Movement, Storage & Additional Services

5.1 Vehicle Movement: By booking, you consent for the Service Provider to move your Vehicle as necessary. This may include moving it between different secure parking compounds, especially during busy periods. You also consent for your Vehicle to be driven to designated off-site facilities for requested services like EV charging or car washing.
5.2 Mileage: The total operational mileage for all such movements will not exceed a maximum of 20 miles.
5.3 Car Wash: The complimentary car wash included with the Business Class service is an exterior wash only. An interior and exterior wash is available as a paid add-on.
5.4 Hotel Collection/Delivery: Upon pre-request, your Vehicle can be collected from a hotel near the airport. This service is complimentary for Premium and Business Class bookings. For Economy customers, this service may be available for an additional flat fee of £20, subject to availability.

6. Special Provisions for EV (Electric Vehicles)

Charging Policy: For Business Class bookings, one complimentary vehicle charge is included. For all other services, EV charging is available as an optional paid add-on.
Customer Duty: EVs must be dropped off with a minimum of 50 miles of charge.

7. Liability

APP’s liability as a booking agent is limited to the cost of the booking fee paid. The Service Provider is responsible for the Vehicle while in their care.
Neither APP nor the Service Provider is liable for delays in returning a Vehicle caused by circumstances beyond their control (Force Majeure), such as severe traffic, road/tunnel closures, or airport security incidents.
Any claims for damage must be reported directly to APP or the Service Provider with supporting proof before leaving the airport. Claims will not be considered once the vehicle has left the airport terminal.

8. Customer Conduct

All service queries, complaints, or issues must be directed to the APP customer service team or the Service Provider’s office number. Harassing or abusive behaviour towards drivers will not be tolerated.

9. Complaints

Any complaints should be directed to APP in the first instance. You can contact our 24/7 support team via email at support@airparkpro.co.uk, by phone at 020 8176 2777, or on WhatsApp at +44 7424485242. We aim to investigate and resolve all disputes within a 7-day period.